ConsentDock

Support

Get the information needed to troubleshoot setup, rule publication, checkout validation, and order evidence.

Support information for merchants

Before contacting support

  1. Open ConsentDock from Shopify Admin.
  2. Review Setup and note the first incomplete check.
  3. Confirm the affected rule is published and shows a revision.
  4. For order evidence, record the Shopify order number and the time the order was completed.

Include with your request

  • Your .myshopify.com store domain.
  • The page and action that produced the issue.
  • The rule name or order number, when applicable.
  • A screenshot with buyer personal data removed.

Never send Shopify access tokens, API tokens, passwords, full buyer responses, or signed application URLs in a support message.

Plan and checkout eligibility

Checkout UI placement requires an eligible Shopify plan. Stores without that capability can still configure the Theme fallback and checkout validation. Plan limits and locked features are shown on the Plans page inside ConsentDock.

Contact

Use the preferred support email or support portal published on the ConsentDock Shopify App Store listing. Include the diagnostic details above so the request can be reproduced efficiently.